| 01^ |
Who is CleanHouse Effect?
CleanHouse Effect was established to provide
quality cleaning services to homes and offices
at affordable rates. Exceptional services
at competitive pricing.
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| 02^ |
Why should I engage
CleanHouse Effect services instead of local
part-timers or freelance cleaners? Are there
any added benefits?
When you engage our service, you are actually
working with a registered company who is
accountable and responsible for its workers.
We choose our housekeepers carefully to
ensure that they are of good character.
Regular ‘on-site’ checking conducted
by our supervisors ensures that their works
are always up to our stringent standards.
Should there be any problems encountered
with the housekeepers assigned to your home,
inform us and we will take remedial actions.
All these give you a piece of mind. With
freelance cleaners, you are dealing with
an individual who cannot guarantee any quality
service or trustworthiness on her part.
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| 03^ |
I have heard that it is much
cheaper to use someone else's foreign maid
on an hourly basis. Why should I pay more
to engage your service then?
Foreign maids are only allowed to work
for the employer who has applied for her
work permit. It is illegal for her to work
for anyone else other than her employer.
Therefore, if the foreign maid is found
working at your premise, not only will she
be repatriated, her employer will also lose
their $5000 bond and fined. You will also
be prosecuted by the authorities as well.
So be careful!
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| 04^ |
Will I be assigned a regular
housekeeper? What will happen if he/she
goes on leave?
Yes, we will assign a long term housekeeper
to you for a better quality purpose. In
the event where your housekeeper goes on
leave, we will provide a substitute from
our pool of housekeepers managed by us.
You will be given prior notification of
the necessary changes. Please bear in mind
that this service cannot be matched by agencies
or independent contractors.
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| 05^ |
Do I have to be home when you
clean?
It is actually up to you. Most of our customers
prefer to have their homes cleaned while
they are at work by leaving their duplicate
door keys with us. Only the management and
the housekeeper assigned to your house will
have access to your door key on the day
of cleaning.
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| 06^ |
Are your housekeepers trustworthy?
How do I know you'll do a good job?
Trustworthiness is the basic obligation
we have to our clients. All our housekeepers
are screened and interviewed personally
by our management.
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| 07^ |
Are you the most expensive or
cheapest?
Neither. However, our rates are very competitive.
We believe that when you consider our reliable
and quality service, you will find that
we actually distinguish ourselves from other
competitors.
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| 08^ |
What if my scheduled cleaning
session happens to be on a public holiday?
If that happens, our management will reschedule
the date to another day with prior approval
from you.
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| 09^ |
What do I have to provide for
the cleaning?
Generally, we will use your cleaning equipment
and solutions. For additional services like
disinfection and sanitization, we will provide
the necessary equipment and supplies.
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| 10^ |
How do I make payment?
For regular cleaning package, payment is
made at the beginning of each month. For
one-time cleaning package, payment is collected
when customers sign up with us. Payment
can be either cash or cheque. Cheques must
be made payable to Cleanhouse Effect.
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| 11^ |
Do I have to commit to a long-term
contract with huge deposit?
The initial contractual agreement is 3
months. Should you want to terminate the
service at any time after that, please inform
us one month beforehand. There is no need
for a deposit. Cleanhouse Effect relies
on quality service and customer satisfaction
to retain each and every customer.
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