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01^

Who is CleanHouse Effect?

02^

Why should I engage CleanHouse Effect services instead of local part-timers or freelance cleaners? Are there any added benefits?

03^

I have heard that it is much cheaper to use someone else's foreign maid on an hourly basis. Why should I pay more to engage your service then?

04^

Will I be assigned a regular housekeeper? What will happen if he/she goes on leave?

05^

Do I have to be home when you clean?

06^

Are your housekeepers trustworthy? How do I know you'll do a good job?

07^

Are you the most expensive or cheapest?

08^

What if my scheduled cleaning session happens to be on a public holiday?

09^

What do I have to provide for the cleaning?

10^

How do I make payment?

11^

Do I have to commit to a long-term contract with huge deposit?

01^

Who is CleanHouse Effect?

CleanHouse Effect was established to provide quality cleaning services to homes and offices at affordable rates. Exceptional services at competitive pricing.

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02^

Why should I engage CleanHouse Effect services instead of local part-timers or freelance cleaners? Are there any added benefits?

When you engage our service, you are actually working with a registered company who is accountable and responsible for its workers. We choose our housekeepers carefully to ensure that they are of good character. Regular ‘on-site’ checking conducted by our supervisors ensures that their works are always up to our stringent standards. Should there be any problems encountered with the housekeepers assigned to your home, inform us and we will take remedial actions. All these give you a piece of mind. With freelance cleaners, you are dealing with an individual who cannot guarantee any quality service or trustworthiness on her part.

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03^

I have heard that it is much cheaper to use someone else's foreign maid on an hourly basis. Why should I pay more to engage your service then?

Foreign maids are only allowed to work for the employer who has applied for her work permit. It is illegal for her to work for anyone else other than her employer. Therefore, if the foreign maid is found working at your premise, not only will she be repatriated, her employer will also lose their $5000 bond and fined. You will also be prosecuted by the authorities as well. So be careful!

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04^

Will I be assigned a regular housekeeper? What will happen if he/she goes on leave?

Yes, we will assign a long term housekeeper to you for a better quality purpose. In the event where your housekeeper goes on leave, we will provide a substitute from our pool of housekeepers managed by us. You will be given prior notification of the necessary changes. Please bear in mind that this service cannot be matched by agencies or independent contractors.

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05^

Do I have to be home when you clean?

It is actually up to you. Most of our customers prefer to have their homes cleaned while they are at work by leaving their duplicate door keys with us. Only the management and the housekeeper assigned to your house will have access to your door key on the day of cleaning.

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06^

Are your housekeepers trustworthy? How do I know you'll do a good job?

Trustworthiness is the basic obligation we have to our clients. All our housekeepers are screened and interviewed personally by our management.

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07^

Are you the most expensive or cheapest?

Neither. However, our rates are very competitive. We believe that when you consider our reliable and quality service, you will find that we actually distinguish ourselves from other competitors.

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08^

What if my scheduled cleaning session happens to be on a public holiday?

If that happens, our management will reschedule the date to another day with prior approval from you.

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09^

What do I have to provide for the cleaning?

Generally, we will use your cleaning equipment and solutions. For additional services like disinfection and sanitization, we will provide the necessary equipment and supplies.

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10^

How do I make payment?

For regular cleaning package, payment is made at the beginning of each month. For one-time cleaning package, payment is collected when customers sign up with us. Payment can be either cash or cheque. Cheques must be made payable to Cleanhouse Effect.

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11^

Do I have to commit to a long-term contract with huge deposit?

The initial contractual agreement is 3 months. Should you want to terminate the service at any time after that, please inform us one month beforehand. There is no need for a deposit. Cleanhouse Effect relies on quality service and customer satisfaction to retain each and every customer.

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